Three Simple Steps to Peace of Mind
Getting started with Kindly Call takes less than five minutes. There's nothing for your loved one to learn, install, or remember. They simply answer the phone when it rings.
You Sign Up
Tell us your loved one's name, phone number, and preferred call time. Share a few details about their interests, pets, hobbies, and health needs so conversations feel personal from day one.
We Call Them Daily
At their chosen time, our AI companion calls for a friendly chat. It asks about their day, how they slept, whether they've taken their medication, and talks about things they care about.
You Get a Summary
After each call, you receive a brief report with mood insights, health flags, and conversation highlights. If anything seems wrong, you get an immediate SMS alert.
What a Typical Call Sounds Like
Every call is different because every person is different. Our AI remembers previous conversations, picks up on interests, and builds genuine rapport over time. Here's what a typical morning check-in might include:
Morning Greeting
"G'day Margaret, it's your morning check-in! How did you sleep last night?"
Medication Check
"Have you had a chance to take your morning tablets yet? I know you mentioned the blood pressure ones are important."
Daily Plans
"Any plans for today? Last time you mentioned your neighbour Jan might pop round for tea."
Wellbeing Check
"On a scale of 1 to 5, how are you feeling today? Any aches or pains bothering you?"
What You See as a Family Member
After every call, the person who signed up receives a concise summary. Here's what's included in your daily report:
- Mood rating — how your loved one rated their day (1–5 scale), plus trend over the past week
- Conversation highlights — key topics discussed, any stories they shared
- Health mentions — any pain, falls, dizziness, or health concerns they brought up
- Medication status — whether they confirmed taking their medications
- Social activity — mentions of visitors, outings, or social interactions
- Alert flags — anything concerning is highlighted in red with an immediate SMS to your phone
Emergency Detection
While Kindly Call is not an emergency service (always call 000 for emergencies), our system monitors every conversation for signs of distress.
Instant SMS Alerts
If your loved one mentions falling, chest pain, feeling very unwell, or any concerning language, every nominated emergency contact receives an immediate SMS alert with details of what was said.
This has helped families catch early warning signs of urinary infections, medication side effects, and falls that their loved one might not have mentioned otherwise. Over 150 early alerts are sent each month across our community.
Frequently Asked Questions
Does it work on landlines?
Yes. Kindly Call works on any Australian phone number — landline, mobile, or even cordless phones. No internet or smartphone needed.
What if they don't answer?
If there's no answer, we try again after 30 minutes. If they still don't answer, you'll receive a notification so you can check in yourself.
Can I change the call time?
Absolutely. You can adjust the call time, frequency, and conversation topics anytime through your account or by contacting us.