Privacy Policy

Last Updated: 30 December 2025

This Privacy Policy explains how Yes AI Pty Ltd ("we", "us", "our"), operating as Kindly Call, collects, uses, discloses, and manages your personal information. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information necessary to provide our wellness check-in services, including but not limited to:

• Account Information: Names, email addresses, phone numbers, billing addresses, and payment details
• Recipient Information: Names, phone numbers, preferred call times, and wellness preferences of call recipients
• Call Data: Call recordings, transcripts, duration, timestamps, and AI-generated wellness summaries
• Health-Related Information: Mood indicators, medication reminders, mobility status, and general wellbeing information voluntarily shared during calls
• Usage Data: Service interactions, device information, IP addresses, browser types, and analytics data
• Communications: Emails, support requests, feedback, and any other communications with us

We may collect information directly from you, from call recipients, automatically through our technology, and from third-party sources where permitted by law.

2. How We Use Your Information

We use collected information for the following purposes:

• Providing, operating, and improving our wellness check-in services
• Processing payments and managing subscriptions
• Sending wellness reports, alerts, and service notifications to designated family members
• Personalising call experiences and improving AI conversation quality
• Training and improving our AI systems and voice technology
• Conducting research, analytics, and service development
• Marketing our services and those of our partners (you may opt out at any time)
• Complying with legal obligations and protecting our rights
• Any other purpose disclosed at the time of collection or with your consent

3. Call Recording Disclosure

All calls made by Kindly Call are recorded and analysed by AI technology. Call recipients are informed of recording at the start of each call. Recordings are used to generate wellness reports, improve our services, train our AI systems, and for quality assurance purposes. By enrolling a call recipient in our service, you confirm you have their consent for call recording.

4. Sharing Your Information

We may share your personal information with:

• Designated Recipients: Family members or carers you've authorised to receive wellness reports
• Service Providers: Third parties who assist with technology, payments, communications, hosting, analytics, and AI services (including overseas providers)
• Business Partners: Trusted partners for marketing, research, or complementary services
• Professional Advisers: Lawyers, accountants, and auditors as necessary
• Emergency Services: If we reasonably believe there is a serious threat to health or safety
• Legal Requirements: To comply with laws, regulations, court orders, or government requests
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Overseas Disclosure

Our service providers may be located in countries including the United States, United Kingdom, European Union, and other jurisdictions. By using our services, you consent to the transfer of your information to these locations. We take reasonable steps to ensure overseas recipients handle your information consistently with Australian privacy standards, but you acknowledge these locations may have different privacy protections.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. This may extend beyond the termination of your account. De-identified or aggregated data may be retained indefinitely for research and service improvement purposes.

7. Your Rights

Subject to applicable law and certain exceptions, you may:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Opt out of marketing communications at any time
• Request deletion of your account (some information may be retained as required by law)

To exercise these rights, contact us at [email protected]. We may require identity verification and charge a reasonable fee for access requests as permitted by law.

8. Marketing Communications

By providing your contact details, you consent to receive marketing communications from us about our services and those of our partners. You may opt out at any time by clicking the unsubscribe link in our emails or contacting us directly. Opting out of marketing does not affect service-related communications.

9. Security

We implement reasonable security measures to protect your information. However, no method of transmission or storage is completely secure. You acknowledge that you provide information at your own risk, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

11. Children

Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy at any time by posting the revised version on our website. Changes are effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Contact Us

For privacy enquiries or to exercise your rights:

Yes AI Pty Ltd (trading as Kindly Call)
Email: [email protected]
Phone: (03) 9999 7351