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How the Alerts Work

A Daily Check-In Call That Actually Alerts You

A check-in call is only as good as what happens when something’s wrong. The whole point isn’t the call itself — it’s that you find out fast when your parent doesn’t answer, or says something that needs attention.

Here is exactly how the alert system works, so you know what you’ll be told, when, and how.

Three things that trigger an alert

1. The call isn’t answered

If your parent doesn’t pick up, the system tries again after a short interval. If they still don’t answer, family is alerted — so a missed morning call becomes a prompt to check in, not a silence nobody noticed. This is the single most valuable alert: an unanswered call is often the very first sign of a fall or sudden illness.

2. Distress is detected during the call

The AI is built to recognise emergency language — “I’ve fallen”, “chest pain”, “help me”, “I can’t breathe”. When it does, family receives an immediate SMS alert with a prompt to call 000. This is real-time, not part of a daily digest.

3. Something concerning comes up

Lower-urgency concerns — feeling unwell, a poor night, low mood, a near-miss — are flagged in the daily report so you can follow up. Over time these build into a trend you can watch, catching slow decline before it becomes a crisis.

You stay in control

You choose who gets alerted

Add the family members who should receive SMS alerts. More than one person can be on the list, so it never depends on a single phone being seen.

You get a report every day

Even on the good days, a plain-language summary lands in your dashboard — what was discussed, mood, any concerns. No news is genuinely good news, and you can see it.

Multiple family members, one view

Siblings can share the dashboard, so the load doesn’t fall on one person, and everyone sees the same picture.

000 is always the emergency path

Alerts get you informed fast, but for an acute medical emergency, 000 remains the right first call. The system is designed to make sure you know to make it.

Turn “I Hope They’re Okay” Into “I Know They Are”

Set up the daily call and your alert contacts in five minutes. The first call goes out tomorrow, and you’ll know exactly how it went. Free for 7 days, no credit card.

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Add multiple alert contacts. Any phone. No credit card required.

Give Them Connection. Give Yourself Peace of Mind.

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